Dimple products are made using customer-selected templates, personalization details and uploaded photos. Please review this policy before placing an order.
Personalized stickers, name slips and storybooks are made specifically for each customer. Correctly produced personalized products are non-returnable and non-exchangeable for change of mind, wrong details entered by the customer, or preference changes after production.
Customers must contact us and submit an eligible return request within 5 days of receiving the order.
Because Dimple products are personalized, returns are accepted only when the delivered product is damaged, the product has a manufacturing defect, the customer receives an incorrect product, or the delivered personalization does not match the approved order details.
A replacement, exchange, refund or suitable resolution may be offered only if the delivered product is damaged, has a manufacturing defect, is incorrect, or the delivered personalization does not match the approved order details.
Cancellation is allowed only before production starts. If artwork preparation or production has begun, cancellation may not be possible because the product is personalized.
Once an eligible refund is approved and processed, the refund will be credited to the customer's original payment method within 5 to 10 days. The actual credit time may depend on the customer's bank or payment provider.
When an eligible exchange or replacement request is approved, the replacement order will be prepared and delivered within 7 days after approval. This period begins after the request has been approved and all required evidence or information has been received.
For damaged, defective, incorrect products, or personalization that does not match the approved order details, contact us within 5 days of delivery with order details, clear photos and an unboxing video if available. We may ask for additional information to verify the issue before approving a replacement, exchange or refund.
Email support@dimpleit.com, dimpleeit@gmail.com, or call/WhatsApp +91 80043 24032 for cancellation, return or refund support.
