Dimple products are made using customer-selected templates, personalization details and uploaded photos. Please review this policy before placing an order.
Personalized stickers, name slips and storybooks are made specifically for each customer. Correctly produced personalized products are non-returnable and non-exchangeable for change of mind, wrong details entered by the customer, or preference changes after production.
A replacement or suitable resolution may be offered if the product has a manufacturing defect, is materially different from the confirmed order, or the wrong product is delivered.
Cancellation is allowed only before production starts. If artwork preparation or production has begun, cancellation may not be possible because the product is personalized.
If a refund is approved, it will be processed to the original payment method or another mutually agreed method according to payment gateway and banking timelines. Refund processing may take 5-10 working days after approval.
For damaged, defective or incorrect products, contact us within 48 hours of delivery with order details, clear photos and an unboxing video if available. We may ask for additional information to verify the issue before approving a replacement or refund.
Email support@dimpleit.com, dimpleeit@gmail.com, or call/WhatsApp +91 80043 24032, +91 73938 03369 for cancellation, return or refund support.
